🔍 What we're looking for: Humata Health Inc. is seeking a dynamic, solutions-oriented Corporate Trainer to join our team. As a Corporate Trainer, you will play a pivotal role in ensuring customer success through exceptional product training while supporting our internal learning and development initiatives. You will guide customers through comprehensive product training, create engaging learning experiences, and collaborate with HR to further develop our internal training capabilities. This role is ideal for someone who thrives in fast-paced, evolving environments and is passionate about empowering others through effective training and development.

📍Location: Remote, US or Hybrid - Orlando, Florida, US

✅ Responsibilities

Customer Product Training (75%)

Core Training Delivery:

• Conduct live product training sessions for new customers during implementation and onboarding

• Develop, update, and maintain training materials, guides, and resources that align with product evolution

• Create recorded training modules and self-paced learning content for scalable customer education

• Customize training content for different customer segments, use cases, and organizational needs

Training Support & Reinforcement:

• Host follow-up training sessions post-implementation to reinforce learning and address ongoing questions

• Provide ongoing support during customer onboarding phase, partnering closely with Customer Success and Project Management teams

• Develop and implement reporting tools to track training effectiveness and customer proficiency metrics

• Design train-the-trainer materials for customer super users to build internal training capabilities

Internal Training Support & Facilitation (25%)

Onboarding Program Development:

• Refine and enhance new hire learning journey to improve time-to-productivity

• Create role-specific training tracks that align with department needs and career progression

• Develop and implement mentorship program structure and training materials

Training Support & Development:

• Partner with HR to facilitate internal training sessions, workshops, and compliance training

• Support manager training programs and leadership development initiatives in collaboration with HR

• Coordinate Culture Club lightning talks and knowledge-sharing sessions

• Enhance compliance training engagement to go beyond "check-the-box" to meaningful skill application

• Provide training support for cross-functional initiatives and skill development programs

🛠 Role Requirements

• Bachelor's degree in Education, Instructional Design, Business, or related field

• 5-7 years in a training, instructional design, or customer education role

• Proven experience developing and delivering training programs for diverse audiences

• Strong presentation and facilitation skills with ability to engage both virtual and in-person audiences

• Experience creating training materials, job aids, and learning resources

• Proficiency with learning management systems (LMS), training platforms, and content creation tools

• Analytical mindset with experience tracking training effectiveness and learner outcomes

• Experience with Google Workspace, project management tools, and video conferencing platforms

• Willingness to travel as required (up to 15%)

⭐ Preferred Experience & Skills:

• Experience with healthcare software, prior authorization workflows, or revenue cycle management

• Familiarity with HIPAA compliance and PHI handling in training contexts

• Background in adult learning principles and instructional design methodologies

• Experience with e-learning development tools (Articulate, etc.)

• Customer Success or Client Services background with understanding of SaaS implementation processes

• Innovative problem-solver who brings creativity and structure to learning challenges

• Collaborative team player with consultative approach to stakeholder engagement

🚀 Why Join Humata Health?

• Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes

• Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL

• Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles

• Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match

• Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development

• Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued

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Pay Transparency

Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.

Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.

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Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.