Lead Care Coordinator (Licensed, Remote)

Background:

FamilyWell is the first digital health company in the U.S. to provide tech-enabled perinatal behavioral health services through an evidence-based Collaborative Care Model (CoCM). This model, validated in over 90 trials, allows medical providers to bill insurance for mental health services. We partner with OB/GYN clinicians to support pregnant and postpartum patients, with a focus on the Medicaid population.

Job Title: Lead Care Coordinator
Industry: Healthcare
Location: Remote
Seniority Level: Mid career
Employment Type: Full time

Role Summary

The Lead Care Manager is a pivotal "player-coach" role designed to bridge the gap between clinical excellence and operational scale. You will architect the workflows of the Care Coordination team, driving high-quality clinical delivery while hitting aggressive performance targets. This is a cross-functional leadership position essential for scaling our team, refining our technology-driven workflows, and collaborating with internal stakeholders to redefine perinatal mental health.

Key Responsibilities

Team Leadership & Operational Architecture (70%)

• Performance Engineering: Manage daily operations for the Care Coordinator team, ensuring seamless integration with partner clinics and strict adherence to CoCM protocols.
• Data-Driven Supervision: Direct a growing team of reports; synthesize weekly KPI reports (patient engagement, clinical outcomes, and throughput) to identify trends and provide actionable feedback.
• Operational Scaling: Partner with Product and Engineering teams to leverage technology that automates administrative friction, optimizes caseload-to-staff ratios, and enhances patient reach.
• Clinical Mentorship: Act as the primary escalation point for complex patient cases, unblocking care barriers and fostering a culture of continuous clinical improvement.

Clinical Caseload & Quality (Licensed Activities 30%)

• Direct Patient Care: Maintain a targeted clinical caseload, conducting Intake Assessments and providing evidence-based therapeutic interventions.
• Clinic Partnership: Serve as the primary Care Coordinator for key partner clinics to maintain a "boots on the ground" perspective of the provider experience.
• Crisis Management: Oversee the staff urgent line, providing immediate clinical guidance and triage for FamilyWell providers and partner clinic staff during acute patient crises.

Qualifications

• Active Independent Licensure: Must hold a valid, unrestricted state license to practice independently (e.g., LCSW, LMHC, LPC, or LMFT)
• Preferred States: Current licensure in MA, CT, or TX is highly preferred.
• Team Management: 3+ years of experience in a clinical leadership or supervisory role, with a focus on managing performance metrics and clinical quality.
• Operational Engineering: Demonstrated ability to design and optimize clinical workflows. Experience partnering with Product or Engineering teams to automate administrative tasks is a major plus.
• Data Literacy: Comfortable synthesizing weekly KPI reports (e.g., patient throughput, engagement rates, and clinical outcomes) to drive team performance.
• Crisis Supervision: Experience managing clinical urgent lines or providing real-time triage guidance for acute psychiatric crises.

Why Join FamilyWell

• Be part of a mission-driven company improving perinatal mental health care at scale
• Join a collaborative, remote-first team passionate about impact and innovation
• Work on high-visibility projects that shape strategic decisions
• Grow your career in healthcare finance with strong mentorship and learning opportunities
• Competitive compensation and benefits, including health insurance, PTO, and equity