Immediate Supervisor: Front Desk Supervisor

General Job Summary:

Primary responsibilities include greeting, checking in, and checking out

patients.

Essential Job Responsibility:

1. Checks in/out patients and manages patient flow.

2. Updates patient tracking in EMR.

3. Notifies patients of, and promotes the patient portal.

4. Verifies forms are filled out completely using online registration system. Reconciles forms if needed.

Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving office.

5. Maintains accuracy of patient demographic and insurance information by verifying this information at each patient encounter.

6. Scans insurance cards and driver’s licenses as needed.

7. Schedules patient appointments within operational standards and documents appropriately.

8. Completes insurance verification up to 3 days prior to patients visit to determine coverage.

9. Collects copays, deductibles, coinsurance and past due balances prior to the patient being seen.

10. Scans documents.

11. Monitors Front Desk buckets and works appointment ticklers to schedule/reschedule appointments.

12. Keeps Front Desk and Waiting Room clean and sanitized per practice standards.

13. Answers the telephone in a warm, friendly manner.

14. Maintains patient confidentiality in compliance with HIPAA standards.

15. Performs other duties as assigned.

Education: High school diploma or equivalent

Experience: Pediatric front office experience preferred

Knowledge:

1. Knowledge of medical terminology

2. Basic computer operations and EMR

Skills:

1. Excellent customer service skills

2. Excellent telephone etiquette

3. Task-oriented, strong organizational skills, ability to multitask

4. Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness and

helpfulness

Abilities:

1. Ability to work independently and as part of a team with a strong sense of focus

2. Strong attention to detail

Work Environment: Combination of medical office and exam rooms. Frequent exposure to

communicable diseases (including COVID-19), biohazards, and other conditions common in clinical

settings.

Mental/Physical Requirements: Variety of walking, standing, sitting, bending, twisting, and reaching.

Occasional need to lift/carry/move up to 50 pounds of equipment. Management of high-paced patient flow and related stressors.