Immediate Supervisor: Front Desk Supervisor

General Job Summary: Primary responsibilities include greeting, checking in, and checking out

patients.

Essential Job Responsibility

• Checks in/out patients and manages patient flow
• Updates patient tracking in EMR.
• Notifies patients of, and promotes the patient portal.
• Verifies forms are filled out completely using online registration system. Reconciles forms if needed.
  
  

Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving

office.

• Maintains accuracy of patient demographic and insurance information by verifying this information
  
  

at each patient encounter.

• Scans insurance cards and driver’s licenses as needed.
• Schedules patient appointments within operational standards and documents appropriately.
• Completes insurance verification up to 3 days prior to patients visit to determine coverage.
• Collects copays, deductibles, coinsurance and past due balances prior to the patient being seen.
• Scans documents.
• Monitors Front Desk buckets and works appointment ticklers to schedule/reschedule appointments.
• Keeps Front Desk and Waiting Room clean and sanitized per practice standards.
• Answers the telephone in a warm, friendly manner.
• Maintains patient confidentiality in compliance with HIPAA standards.
• Performs other duties as assigned.
  
  

Education: High school diploma or equivalent

Experience: Pediatric front office experience preferred

Knowledge

• Knowledge of medical terminology
• Basic computer operations and EMR
  
  

Skills

• Excellent customer service skills
• Excellent telephone etiquette
• Task-oriented, strong organizational skills, ability to multitask
• Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness and
  
  

helpfulness

Abilities

• Ability to work independently and as part of a team with a strong sense of focus
• Strong attention to detail
  
  

Work Environment: Combination of medical office and exam rooms. Frequent exposure to

communicable diseases (including COVID-19), biohazards, and other conditions common in clinical

settings.

Mental/Physical Requirements: Variety of walking, standing, sitting, bending, twisting, and reaching.

Occasional need to lift/carry/move up to 50 pounds of equipment. Management of high-paced patient flow

and related stressors.